As we think of workplace communication, we need to consider three things:
who, what, and how.
Who are we communicating with?
What are we communicating?
How should we best phrase the conversation for that audience?
Keeping these three things in mind will help us to best compose our information we are conveying. Here is an example of tailoring a message to three different audiences and how they might be different.
If I am emailing a provider, I will want to be more formal and make sure to use proper medical terms.
- Dr. Smith, Please be advised that John Doe’s (1/12/90) Capecitabine medication shipped and will arrive on Tuesday. Please do not hesitate to contact me with any questions or concerns. Thank you.
If I am speaking on the phone with a patient, I need to speak in terms the patient will understand.
- John, your specialty medication from Dr. Smith has shipped and will arrive at your house on Tuesday. If you have any questions, please give us a call.
If I am messaging a coworker, I can be much more relaxed and informal.
- Sarah, the Capecitabine shipped for Tuesday. 😊
These all convey the same message but are geared towards their respective audiences.
Julie's Applied Professional Writing Blog 
Julie,
You did a great job of addressing the different audiences you communicate with at work along with how you communicate with each. I think you did a wonderful job of analyzing the audience and how to best communicate with each. Keep up the good work.
Thanks,
Jessica Powell
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Julie,
I think you showed each induvial difference in how audiences change the genre and how you write, very well. Even though I don’t work in your same field I was able to follow the differences for each scenario and why they need to be different.
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Hi Julie, great work on this post. I think communicating a certain way, makes a huge difference in how the audience will react and absorb the information. Great job!
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